Zuvia
Cameroon's Premier Marketplace
How can we help you?
Find answers to common questions, get tips for safe buying and selling, and contact our local support team in English, French, or your local language.
Contact Our Support Team
Fill out the form below and we'll get back to you as soon as possible. Our local team is here to help in English, French, or your preferred language.
Get in Touch
Our Cameroon-based support team is here for you 24/7. We speak English, French, and local languages to ensure you get the help you need.
In-App Chat
Get instant help directly through the Zuvia app
WhatsApp Support
Quick responses via WhatsApp for urgent issues
Email Support
Detailed support for complex issues
Phone Support
Voice support for Enterprise customers
Our Office
Frequently Asked Questions
Find answers to common questions about using Zuvia. Can't find what you're looking for? Contact our support team.
Getting Started
How do I create an account on Zuvia?
Download the Zuvia app from Google Play Store or App Store, tap 'Sign Up', enter your phone number, and verify with the SMS code sent to your phone. You can start browsing immediately after verification.
Is Zuvia free to use?
Yes! Creating an account, browsing listings, and posting basic listings is completely free. You only pay for optional boost plans to increase your listing visibility and reach more customers.
How do I verify my account?
Go to Profile > Verification and provide your phone number, email address, and a valid ID (national ID, passport, or driver's license). Verification increases buyer trust and unlocks advanced features like boost plans.
Buying & Selling
How do payments work on Zuvia?
Zuvia supports MTN Mobile Money and Orange Money for secure transactions. All payments are made on delivery for your safety. Never pay in advance - inspect the item first, then pay using mobile money.
How do I contact a seller?
Tap 'Message Seller' on any listing to chat directly through the app. You can also call if the seller provides their phone number. Always keep communication within the app for your protection.
What if I have a problem with my purchase?
Report any issues through the app's 'Report Problem' feature or contact our support team immediately. We have dispute resolution processes to protect both buyers and sellers.
Boost Plans & Features
What are boost plans?
Boost plans increase your listing visibility from 2x to 5x, helping you reach more customers and sell faster. Plans start from 10,000 FCFA/week and include features like priority placement and analytics.
Can I cancel my boost plan?
Yes, you can cancel anytime through the app. Your current plan will remain active until the end of the paid period, then return to standard visibility.
How do I track my store performance?
Access your Store Analytics in the app to see views, messages, and sales data. Higher tier boost plans include more detailed insights and performance reports.
Still Need Help?
Our support team is always ready to help. Contact us through any channel that's convenient for you.