Zuvia
Cameroon's Premier Marketplace
Zuvia Privacy Policy
Last Updated: May 10, 2024
Your privacy matters. Learn how we protect your data and keep your information safe on Zuvia.
1. Introduction
At Zuvia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our mobile application and services.
By using Zuvia, you agree to the collection and use of information in accordance with this policy. We comply with applicable data protection laws in Cameroon and international privacy standards.
2. Information We Collect
2.1 Personal Information
We collect the following personal information:
- Name and contact information (phone number, email address)
- Profile information and preferences
- Identity verification documents (when required)
- Location data (with your consent)
- Device information and app usage data
2.2 Transaction Information
We collect information related to your transactions:
- Listing details and descriptions
- Transaction history and payment information
- Communication between buyers and sellers
- Ratings and reviews
2.3 Technical Information
We automatically collect technical information:
- Device type and operating system
- IP address and network information
- App usage patterns and analytics
- Crash reports and performance data
3. How We Use Your Information
3.1 Service Provision
We use your information to:
- Provide and maintain our marketplace services
- Process transactions and payments
- Facilitate communication between users
- Verify user identities and prevent fraud
- Provide customer support and resolve disputes
3.2 Service Improvement
We use data to improve our services:
- Analyze usage patterns and optimize performance
- Develop new features and functionality
- Personalize user experience
- Conduct research and analytics
3.3 Security and Compliance
We use information for security purposes:
- Detect and prevent fraud and abuse
- Ensure platform security and integrity
- Comply with legal obligations
- Enforce our terms of service
4. Information Sharing and Disclosure
4.1 With Other Users
We share limited information with other users to facilitate transactions, including your name, location, and listing details. We never share your phone number or email without your explicit consent.
4.2 Service Providers
We may share information with trusted service providers:
- Payment processors (MTN Mobile Money, Orange Money)
- Cloud storage and hosting providers
- Analytics and monitoring services
- Customer support platforms
4.3 Legal Requirements
We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction, subject to the same privacy protections.
5. Data Security
5.1 Security Measures
We implement comprehensive security measures:
- End-to-end encryption for sensitive data
- Secure data centers with physical and digital security
- Regular security audits and vulnerability assessments
- Access controls and authentication systems
- Data backup and disaster recovery procedures
5.2 Data Retention
We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time.
5.3 Data Breach Response
In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours, as required by applicable law.
6. Your Rights and Choices
6.1 Access and Control
You have the right to:
- Access and review your personal information
- Update or correct inaccurate information
- Request deletion of your data
- Export your data in a portable format
- Opt out of certain data processing activities
6.2 Communication Preferences
You can control how we communicate with you by adjusting your notification settings in the app or contacting our support team.
6.3 Location Services
You can enable or disable location services at any time through your device settings. Location data helps us provide relevant local listings and improve your experience.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: