Zuvia
Cameroon's Premier Marketplace
Stay Safe on Zuvia
Your safety is our top priority. Follow these comprehensive guidelines to buy and sell confidently on Cameroon's trusted marketplace.
Essential Safety Rules
These are the most important rules to follow for safe buying and selling on Zuvia
Meet in Public
Always meet in safe, public locations like markets, shopping centers, or police stations
Inspect First
Always examine items carefully before making any payment
Pay on Delivery
Never pay in advance. Use MTN Mobile Money or Orange Money on delivery only
Check Verification
Look for verified seller badges and check ratings before buying
Safety Tips for Buyers
Follow these guidelines to ensure safe and successful purchases
Meet in Safe Locations
Always meet in public, well-lit areas like markets, shopping centers, police stations, or busy streets. Avoid meeting at night or in isolated areas.
- Popular meeting spots: Marché Central (Douala), Marché Mokolo (Yaoundé)
- Shopping centers: Douala Grand Mall, Yaoundé Mall
- Police stations: Always a safe option
- Busy streets with many people around
Inspect Before Paying
Always examine items thoroughly before making any payment. Check for damage, authenticity, and functionality.
- Test electronics before paying
- Check clothing sizes and quality
- Verify item matches the listing description
- Take your time - don't feel rushed
Never Pay in Advance
All payments should be made on delivery using MTN Mobile Money or Orange Money. Never send money before seeing the item.
- Use MTN Mobile Money or Orange Money only
- Pay only after inspecting the item
- Keep transaction receipts
- Report any requests for advance payment
Check Seller Verification
Look for verified seller badges and check seller ratings and reviews before making purchases.
- Verified sellers have a green checkmark badge
- Read recent reviews from other buyers
- Check seller's response time
- Avoid sellers with many negative reviews
Safety Tips for Sellers
Protect yourself and build trust with buyers
Communicate Clearly
Provide detailed, accurate descriptions and clear photos. Respond promptly to buyer questions.
- Take clear, well-lit photos from multiple angles
- Include all relevant details in descriptions
- Be honest about item condition
- Respond to messages within 24 hours
Protect Your Information
Never share personal information like your home address. Meet buyers in public locations only.
- Don't give out your home address
- Meet in public places only
- Use the app's messaging system
- Be cautious with personal details
Trust Your Instincts
If something feels wrong or suspicious, trust your gut and walk away from the transaction.
- Be wary of buyers who seem too eager
- Avoid buyers who want to meet in isolated areas
- Don't feel pressured to complete a sale
- Report suspicious behavior immediately
Warning Signs
Be aware of these warning signs and report suspicious activity immediately
Buyers asking for advance payment
Sellers refusing to meet in public
Items priced suspiciously low
Requests to communicate outside the app
Pressure to complete transactions quickly
Refusal to show item before payment
Requests for personal information
Suspicious payment methods
If You See Red Flags
Stop the transaction immediately and report the user to our support team. Your safety comes first.
Emergency Contacts
Save these numbers for emergency situations
Need Help with Safety?
Our safety team is available 24/7 to help you with any concerns or suspicious activity.